Free FedEx Priority Overnight Shipping on orders over $150

What is your DOA Policy?

After your order arrives, you have 72 hours (3 Days) to inform us with pictures of any DOA items. If Items are deemed DOA, you will receive store credit towards your next order.

How do I request credit for a coral that arrived DOA (Dead on Arrival)?

In the rare event of a DOA (dead on arrival) item, you must provide us CLEAR OUT OF THE BAG PICTURES within 72 hours of arrival. You must complete the DOA request by following this link:

DOA Request
What days do you ship?

We ship Monday through Friday for arrival the following days.

How do you ship?

We ship UPS Priority Overnight OR FedEx Next Day Air. In most cases your items will arrive the day after we ship by 10:30 AM.

We DO NOT ship to Puerto Rico, Hawaii or outside of the US.

Can I add onto my order?

Yes. You may add onto your order anytime up until your scheduled ship date at 1PM EST.

What type of lighting do you use?

LEDs – EcoTech Marine Radion XR30W G4 Pros

What water parameters do you recommend?

Temperature: 76°F to 78°F
Specific Gravity: 1.025
Calcium: 400 to 450 PPM
Alkalinity: 8 to 12 dKH

Magnesium: 1250 – 1350 PPM

How long can you hold an order for?

We are happy to hold it for up to 4 days.

Are you open to the public?

We are not open to the public. We are currently online only.

Do I need to sign for my delivery?

If your order is shipping to your residence, we do not require signature. However; if your order is shipping to a commercial address, you must be there to sign for the package. It is always best to be available to receive your delivery for the health of the corals and to begin acclimation right away. We suggest holding your package for pickup if you will not be home to receive the package.

What happens if I miss my coral delivery?

When you are placing your order, please pick a delivery day you will be home or the business will be open. We do not guarantee live arrival if you miss your first delivery attempt for any reason. This voids our live arrival guarantee.

What happens if I provide an incorrect or inaccurate delivery address?

Incorrect or inaccurate delivery addresses cause delivery issues including delays that can be detrimental to coral health. If a delivery issue occurs due to this, you must contact the shipping company with your tracking number and make the necessary corrections to receive delivery. Our live arrival guarantee does not cover losses when a delivery disruption occurs due to this.

What type of lighting spectrum do you photo corals under?

We photo under a whiter lighting spectrum for all our WYSIWYG Corals. We want to provide you with the most accurate representation of the coral under true lighting. If they look great under whiter lighting, they will look awesome under other spectrums!

What type of lighting do you take your videos under?

Since we take our photos for the corals under whiter lighting, we like to take videos under blues. This gives you another perspective on how the coral will look in your tank!

How do you measure the coral sizes and what do they mean?

We measure every single coral that is listed on our site. We want to provide you with accurate information so you can better plan your aquarium spacing and design. We measure the outermost length and width of each coral fully open.

Do you sell wholesale or offer vendor discounts?

We do not currently sell wholesale or offer vendor discounts at this time.

How often do you add new items to the site?

We strive to add new product to the website each and every week! Be sure to sign up for our newsletter and follow us on social media! We send updates on new product listings frequently!