Free shipping on orders over $150

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your DOA Policy?

After your order arrives, you have 48 hours (2 Days) to inform us with pictures of any DOA items. If Items are deemed DOA, you will receive store credit towards your next order.

How do I request credit for a coral that arrived DOA (Dead on Arrival)?

In the rare event of a DOA (dead on arrival) item, you must provide us CLEAR OUT OF THE BAG PICTURES within 48 hours of arrival. You must complete the DOA request by following this link:

DOA Request
What days do you ship?

We ship Monday through Friday for arrival the following days.

How do you ship?

We ship exclusively UPS Priority Overnight.In most cases your items will arrival the day after we ship by 10:30 AM.

Can I add onto my order?

Yes.You may add onto your order anytime up until your scheduled ship date at 1PM EST.

What type of lighting do you use?

LEDs – EcoTech Marine Radion XR30W G4 Pros

What water parameters do you recommend?

Temperature: 76°F to 78°F
Specific Gravity: 1.025
Calcium: 400 to 450 PPM
Alkalinity: 8 to 12 dKH

Magnesium: 1250 – 1350 PPM

How long can you hold an order for?

We are happy to hold it for up to 4 days.

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